Enterprise and Business Committee Discussion on the Welsh Government's Co-investment in Skills Framework Business Breakfast Meeting held at Dylan's Restaurant, Anglesey on 9 July 2015. A copy of the Framework for the Co-investment in Skills is available from the Welsh Government’s website: gov.wales. Can a business vocabulary sentence from one meeting carry two different meanings?
Photo by National Assembly for Wales from Wales on Wikimedia Commons, CC BY 2.0

Features

Part of Revenue against income, profit against cash: business vocabulary split into pairs

Can a business vocabulary sentence from one meeting carry two different meanings?

Twelve business vocabulary examples: sentences heard in meetings, the two readings each allows, and the single question that settles which one was meant.

Every entry below is a sentence somebody could say in a meeting on a Tuesday. Each has two legitimate readings, and the readings lead to different actions. The point is not that anyone is being careless. It is that business English lets one sentence carry two facts, and the listener supplies whichever one they were expecting.

For each example: the sentence, the two readings, and the one question that separates them. All the figures are invented for illustration.

What to take away

  • The most misleading sentences are true. "We're profitable" and "we booked half a million" are accurate in one sense and misleading in the other, and the speaker often does not know which sense the listener took.
  • Nearly every ambiguity below comes down to one of three things: which period, which document, or which definition. Asking one of the three settles it.
  • Reading a sentence for its second meaning is a habit, not a talent. It can be practiced on any set of minutes.

Example 1: "We're profitable"

Reading one: over the last full period, revenue exceeded all costs.

Reading two: on each sale, the price exceeds the direct cost, so every unit contributes something.

The second is true of most businesses that have not already failed. The first is a much stronger claim. A business can say the sentence honestly under the second reading while its bank balance falls every month.

The question: profitable at which layer, over which period?

Example 2: "We booked half a million this quarter"

Reading one: customers signed contracts worth that amount.

Reading two: that amount was invoiced, or was recorded as revenue.

Bookings, billings and revenue are three separate events, and the sentence is usually true of the first while being heard as the third. The gap between them can be a year, and the money may never arrive at all.

The question: signed, invoiced, or recognized?

Example 3: "Run rate is two million"

Reading one: the current month's revenue, multiplied by twelve.

Reading two: revenue over the last twelve months.

Both are called annual figures. The difference between a stock and a flow is the whole of it. decision skills treats that difference as evidence that would change a choice.

The first is an extrapolation of one month, which may have been the best month. The second is a fact about a year that has happened.

When the business grows they diverge upward; when it shrinks, downward. The speaker usually chooses the flattering one without meaning to.

The question: trailing, or annualized from which month?

Example 4: "We have two years of runway"

Reading one: cash in the bank divided by the current monthly net outflow.

Reading two: the same calculation, on the outflow the plan assumes.

The plan assumes hiring. The current outflow does not include the hires. Reading one is what the bank statement supports; reading two is what the board deck says, and it is shorter, sometimes by half.

The question: at today's spend, or the planned spend?

Example 5: "Headcount is forty"

Reading one: forty people are employed.

Reading two: forty full-time equivalents, which might be fifty-five people including part-timers, or thirty people plus contractors counted by hours.

A headcount used for cost planning and a headcount used for a desk count are different numbers about the same office.

The question: people, or full-time equivalents, and are contractors in it?

Example 6: "It's in the pipeline"

Reading one: a prospect has a live purchase under discussion, with a value and a likely close date.

Reading two: somebody's name is in the list.

Pipeline is a total of possible sales weighted, or not, by how likely each is. A raw pipeline total is the sum of everything anyone hoped for. A weighted one is a forecast. Both are called the pipeline.

The question: weighted or raw, and by whose probabilities?

Example 7: "That's material"

Reading one: it matters, in the ordinary sense.

Reading two: it is large enough that leaving it out or misstating it would change a reader's decision, which is the accounting and legal sense, and which triggers disclosure and correction duties whose exact tests are set by the applicable reporting framework and by law.

The first reading is an opinion. The second is a threshold with consequences. An auditor and a manager can use the word in one meeting and mean the two different things.

The question: material to whom, and under which standard?

Example 8: "We've deferred the revenue"

Reading one: we decided to delay recognizing it.

Reading two: we were paid in advance for something not yet delivered, so the cash is in and the revenue is not yet earned; it sits as a liability until delivery.

Deferred revenue is not a choice. It is what advance payment looks like under accrual accounting, and it is a liability, because the business owes the customer the delivery. The first reading treats it as discretionary. Under the applicable framework it is not.

The question: paid in advance for what, delivered when?

Example 9: "We've got working capital of half a million"

Reading one: there is half a million in cash available to use.

Reading two: current assets exceed current liabilities by that amount, which may be mostly stock and unpaid invoices, with very little cash.

Working capital is a difference between two balance-sheet totals. It can be large while cash is nearly zero, because receivables and inventory are in it. The sentence is often said to reassure and heard as a cash figure.

The question: how much of it is cash?

Example 10: "The unit cost is fifty"

Reading one: the direct cost of making one more unit.

Reading two: total costs for the period, divided by the units made.

The second includes fixed costs spread across the volume, so it falls when volume rises and rises when it falls, without anything about the product changing. Pricing from the second at a volume that then does not materialise is a standard way to lose money on every sale while the spreadsheet said otherwise.

The question: marginal, or fully loaded, and at what volume?

Example 11: "We're at capacity"

Reading one: nothing more can be produced without new equipment or people.

Reading two: everyone is busy.

Reading two is the more common meaning and the less useful one. Busy people and a full production line are different facts, and only the second is a reason to invest.

The question: what is the constraint, and what is it constraining?

Example 12: "Cohort retention is strong"

Reading one: of the customers who joined in a given period, a high share are still customers after a stated interval.

Reading two: the total customer count is rising.

The second is compatible with every cohort leaking badly, as long as new ones arrive faster. Only the first is retention. The word cohort is what should signal reading one, and it is regularly attached to reading two.

The question: which cohort, at which interval, measured how?

The three questions underneath

The ambiguity is aboutExamples aboveAsk
Which periodProfitable, run rate, runwayTrailing or forward, and from when?
Which documentBooked, material, deferred, working capitalIs this the contract, the invoice, the accounts, or the bank?
Which definitionHeadcount, pipeline, unit cost, capacity, cohortWhich of the two senses, and who decided?

Most of the twelve resolve with one of the three. The habit worth building is

Which question settles the meaning?

Which period?

Yes

trailing or forward, from when?

No

Which document?

Word pairs behind these sentences are defined one at a time under business vocabulary.

Why the two readings lead to different decisions, and which number each decision turns on, is the subject of business acumen. A listener can leave a meeting holding the wrong reading without anyone lying. That is a communication failure: the speaker never checked which reading was received.

Common questions

Are these examples from real companies?

No. Every sentence and every figure is invented. The patterns are general; the numbers are placeholders.

Is the speaker being dishonest in these?

Usually not. The speaker holds one reading and assumes it is the only one. Dishonesty starts when they learn the other reading exists and keep using the sentence.

Which of the twelve is most common?

Run rate and runway, because both are forecasts wearing the clothes of facts, and both are most often said when the business is trying to reassure someone.

How do I practice this?

Take a page of minutes or a management report and mark every sentence with a figure in it. For each, write the second reading. If you cannot find one, good; if you can, that is a question for the next meeting.

More in Features

Latest from Method Desk